DevOps & Automation
Master ServiceNow ITSM Essentials
This course provides a clear, hands-on introduction to implementing, configuring, and managing IT Service Management processes within the ServiceNow platform.
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Included with Skilldacity Membership
About This Course
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This course provides a clear, hands-on introduction to implementing, configuring, and managing IT Service Management processes within the ServiceNow platform. This training is designed for learners who want to build strong foundational skills in ServiceNow while understanding how ITSM workflows support real-world operational excellence. Through guided instruction and platform demonstrations, you’ll gain practical experience with core ITSM applications, including Incident, Problem, Change, Knowledge, and Request Management.
The course focuses on helping you confidently navigate the ServiceNow interface, configure essential components, and apply best practices that align with modern IT service delivery standards.
What You’ll Learn
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Core concepts of ServiceNow and the ITSM framework
Navigating the ServiceNow platform and administrative console
Configuring and managing Incident, Problem, and Change Management workflows
Creating service catalog items and automating request fulfillment
Implementing Knowledge Management for organizational improvement
Working with SLAs, notifications, and reporting tools
Understanding CMDB basics and its role in ITSM operations
Best practices for designing efficient IT service processes
Skills You’ll Gain
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Developer
DevOps & Automation
Productivity
Project Management
Career Path
DevOps & Automation
Provider
Skilldacity
Level
Advanced
Certification
No certification associated
Access
Included with eligible Skilldacity subscription
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